FAQ for booking process
How to make the payment for a pool and spa barrier inspection?
The owner of the property who appoint us for this service must make the payment to:
How much is the fee for inspection and certificate of compliance/inspection report?
- Residential pool or spa barrier inspection: $185+GST = Total $203.50
- Commercial pool or spa barrier inspection: $275+GST = Total $302.50
- Reinspection: $185+GST = Total $203.50
How long it takes before I can get my pool inspected?
We require a minimum of 48 hours notice before we can inspect your safety barrier. We guarantee an inspection within five days, and in most circumstances, we inspect your pool barrier within 48 hours after our appointment is confirmed.
Where do I get the date of construction of the swimming pool or spa?
When you register your pool, the council will provide you with the date of construction of the swimming pool or spa. You will need to provide the information to us so we can use it for the certification process.
What is the process if a pool fence is non-compliant?
If the barrier remains non-compliant, but we are satisfied that progress has been made towards bringing the barrier into compliance, we will allow you an additional seven days to rectify the barrier. Otherwise, we must issue a certificate of barrier non-compliance.
Terms and conditions that the owner must agree is identified here.
Where do I get the payment reference number?
You create the payment reference number. When making the payment, please use the property street number and street name as the reference. e.g. 26Jackson
Where do I get the title information?
The information should be identified on the letter you received from your council when you registered your pool. Also, you can find the information on your certificate of title. You can get a copy of the title from https://www.landata.vic.gov.au/ and insert the following information:
What is your building inspection fee covers?
- Travel to and from your property, if the property is within 40km from Melbourne CBD;
- Inspection of your Pool and Spa barrier by a registered building inspector;
- Issuing one of the followings:
- Form 23 – Certificate of pool and spa barrier compliance; or
- Form 24 – Certificate of pool and spa barrier non-compliance; or
- An inspection report that identifies the issues and relevant rectification works.